SMS Terms & Consent

Program description

Allure Portfolio Management sends one-time access codes by text message to tenants and staff who ask for one in order to sign in to our secure portal. A message is sent only in direct response to a request the person just made, and contains only that code.

We do not send marketing or promotional text messages, we do not text property listings or availability to prospects, we do not operate a recurring advertising SMS program, and we do not send bulk or broadcast messages of any kind.

How consent is collected

Text messaging is never required to use Allure. Signing in, leasing, tenancy, maintenance, and every property-management service are fully available without providing a mobile number or receiving any text message. Tenants sign in with a username and PIN, and can always reach us by email, WhatsApp, or phone.

Consent is collected directly from the individual on our secure sign-in screen at allurepm.com/chat, which is publicly viewable without an account. A person who chooses the optional text-message route enters their own mobile number and presses "Send me a code." That request is itself the opt-in: we send one code, to a number the person typed, because they just asked us for it. No message is ever sent to a number that did not request one.

The following disclosure is displayed on that screen, next to the button, before any message is sent:

Requesting a code sends you a single text message containing that code. Frequency depends on how often you request one. Message and data rates may apply. Reply STOP to opt out and HELP for help. Receiving SMS is not a condition of leasing, tenancy, or receiving property-management services — you can also sign in with your username and PIN, or contact Allure Portfolio Management.

The same screen links to this page, our Privacy Policy, and our Terms & Conditions. Each opt-in is recorded server-side with its timestamp, the flow it came from, and the disclosure text shown at that moment, so any individual consent can be produced on request. We do not purchase, rent, or import phone number lists, and consent is never transferred from another party.

Sample messages

• Allure Portfolio Management: Your Allure access code is 482913. It expires in 10 minutes. Do not share it. Reply STOP to opt out, HELP for help.
• Allure Portfolio Management: Su código de acceso de Allure es 482913. Vence en 10 minutos. No lo comparta. Responda STOP para cancelar, HELP para ayuda.
• Allure Portfolio Management: A verification code was requested for your tenant account. Your code is 730154. Do not share it. Reply STOP to opt out, HELP for help.

Messages contain no embedded links, and never contain payment card details, bank account numbers, government identifiers, or account passwords.

Message frequency and cost

Message frequency is entirely determined by you: one message per code you request, and nothing otherwise. Most people receive a handful of messages per year. We do not send bulk or broadcast campaigns, and we send nothing on a schedule. Message and data rates may apply. Allure does not charge for these messages; your mobile carrier's standard rates apply.

Opting out

Reply STOP to any message to opt out. You will receive a single confirmation that no further messages will be sent, after which messaging to that number ends. Reply START to resubscribe, or re-consent on the sign-in screen. Opting out may prevent the use of features that require text-message authentication; tenants may still sign in with a username and PIN, or contact us for assistance.

Getting help

Reply HELP to any message for support information. You may also reach Allure Portfolio Management at info@allurepm.com or through our contact page.

Privacy of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Mobile numbers are used solely to deliver the authentication and account-servicing messages described above, and are processed by our messaging provider only to transmit those messages. Full detail is in our Privacy Policy.

Carrier disclaimer

Mobile carriers are not liable for delayed or undelivered messages.